Contact Us

Contact Us

Ceriilum Customer Assistance

Thank you for choosing Ceriilum.

We provide customer support for questions about nail products, press-on nail sizing, product specifications, orders, shipping, returns, and other purchase-related concerns.

Contact Our Team

Customer Support Email

service@ceriilum.com

Customer Service Telephone

+86 27 8778 0962

For questions relating to an existing order, we recommend contacting us by email so that our team can review the purchase details and provide written assistance.

Find the Right Support

Product & Sizing Questions

Contact us for available information about:

  • Press-on nail measurements and sizes.

  • Nail shapes, colors, and lengths.

  • Package contents and included accessories.

  • Nail polish and gel product information.

  • Nail art materials and decorative components.

  • Application and removal instructions.

  • Product care and storage recommendations.

Order Management

We can assist with order confirmations, purchase information, and modification or cancellation requests submitted before dispatch.

Delivery Assistance

If your tracking information is unavailable, your shipment appears delayed, or you have a delivery concern, please contact customer support.

Returns & Refunds

Our team can review eligible returns, damaged products, missing components, incorrect items, and refund requests.

What to Include When Contacting Us

Please provide the following when relevant:

  • Your order number.

  • The email address used during checkout.

  • The product name and selected variation.

  • A clear description of your request.

  • Photographs or videos when reporting damaged, defective, or incorrect merchandise.

For a possible cosmetic product safety concern, include the product name, available batch information, and details of the issue.

Registered Company Details

Brand: Ceriilum

Owned and Operated By: Hubei Laixingyong Network Technology Co., Ltd.

Registered Business Address:

Room 08, 7th Floor, Block D, Dongfang Yijing, No. 618 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email: service@ceriilum.com

Telephone: +86 27 8778 0962

Important Information About Returns

Our registered business address is not necessarily the warehouse designated to receive returned products.

Please do not send merchandise directly to our registered address without receiving return authorization.

Once an eligible return request is approved, customer support will provide the correct return address and shipping instructions.

For additional information, please review our FAQ, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

Effective Date: November 3, 2026