Return Policy
Returns, Replacements & Refunds
Effective Date: November 3, 2026
Understanding Our Return Policy
Ceriilum aims to provide a clear process for customers who wish to return eligible products or report problems with a purchase.
Our catalog may include press-on nails, nail polish, gel products, nail decorations, application accessories, and nail care tools.
Because certain nail beauty products come into direct contact with nails or skin, return eligibility may depend on product condition, hygiene considerations, and applicable consumer protection laws.
01 — Standard Return Window
Eligible products may be returned within 30 calendar days after delivery.
For ordinary preference-based returns, products should generally:
-
Be unused and in their original condition.
-
Include originally supplied components and accessories.
-
Be free from damage caused after delivery.
-
Include proof of purchase.
-
Be returned with original packaging where reasonably possible.
-
Remain unopened where lawful and disclosed hygiene-related requirements apply.
Reasonable inspection rights under applicable law remain protected.
02 — Product-Specific Return Requirements
Press-On Nail Sets
Unused press-on nail sets may qualify for preference-based returns when the nails and included components remain in eligible original condition.
Sets that have been applied, altered, substantially used, or damaged after delivery may be subject to return restrictions where legally permitted.
Nail Polish & Gel Products
Unused and unopened nail color products may qualify for returns when they meet the applicable conditions.
Opened or used cosmetic formulations may be subject to hygiene-related preference-based return restrictions where permitted by law and disclosed before purchase.
Nail Art Accessories
Unused stickers, decorative stones, charms, and other nail art products may qualify for returns when their original components are complete.
Nail Application & Care Tools
Unused nail files, buffers, preparation tools, and related accessories may qualify for returns.
Used personal care accessories may be subject to applicable hygiene-related restrictions.
Custom Nail Products
Personalized or custom-made nail products may have disclosed restrictions on preference-based returns where permitted by applicable law.
These limitations do not remove mandatory rights relating to damaged, defective, incorrect, unsafe, or materially misdescribed merchandise.
03 — Requesting a Return
To request a return, contact:
Please provide:
-
Your order number.
-
The product name and variation.
-
The reason for the return.
-
Relevant photographs or videos where the issue involves damage, defects, incorrect merchandise, or missing components.
Our customer support team will review the request and provide the applicable return instructions.
04 — Return Warehouse Address
Our registered business address may differ from the warehouse designated to receive returned products.
Please do not send merchandise directly to our registered business address without receiving authorization.
Once an eligible return is approved, our support team will provide the appropriate return warehouse address and shipping instructions.
05 — Who Pays Return Shipping?
Preference-Based Returns
Customers are generally responsible for return shipping costs when returning an eligible product due to personal preference, an incorrect size selection, or a change of mind, subject to applicable law.
Damaged, Defective, or Incorrect Products
If merchandise arrives damaged, defective, incorrect, incomplete, or materially different from its description, Ceriilum will provide an appropriate remedy at no additional cost to the customer.
Depending on the circumstances, this may include a refund, replacement, or prepaid return arrangement.
06 — Damaged or Incomplete Nail Products
If your press-on nail set arrives with missing nails, a nail polish bottle is broken, a gel product leaks during shipment, or an application accessory is defective, please contact customer service.
Include the order number and relevant photographs where reasonably available.
We will review the concern and offer an appropriate resolution.
07 — Suspected Product Safety Problems
If a nail product appears unsafe or causes an unexpected reaction, discontinue use.
For severe or concerning symptoms, seek appropriate medical assistance.
Customers may report suspected defects, contamination, incorrect labeling, or other product safety concerns to our support team.
We will review the report and provide assistance consistent with applicable product safety and consumer protection requirements.
08 — Refund Processing
Once an eligible returned product has been received and inspected, or another refund resolution has been approved, we will notify the customer of the outcome.
Approved refunds are generally issued to the original payment method within 5–10 business days after the applicable return inspection or approval.
Banks and payment providers may require additional time to reflect the refund.
09 — Exchanges & Replacements
Customers may contact our support team to request assistance with defective, incorrect, or incomplete merchandise.
Preference-based exchanges, including exchanges for different nail sizes or styles, depend on return eligibility and available inventory.
10 — Order Cancellation
Customers may request order cancellation before dispatch by contacting service@ceriilum.com.
Requests are subject to the order's fulfillment status.
Once the order has shipped, cancellation may no longer be possible. Eligible products may still qualify for return under this policy.
11 — Lost or Undelivered Orders
If a package is significantly delayed, appears lost, or is incorrectly delivered, please contact customer support with the order and tracking details.
We will investigate the issue with the relevant fulfillment provider or carrier and provide an appropriate remedy where required.
A tracking status marked as delivered does not automatically eliminate the right to report a legitimate delivery problem.
12 — Consumer Protection
Nothing in this policy excludes or restricts statutory consumer rights that cannot legally be waived.
Where applicable law provides additional protections or remedies, those requirements remain effective.
Return Support & Company Details
Brand: Ceriilum
Operating Company: Hubei Laixingyong Network Technology Co., Ltd.
Registered Business Address: Room 08, 7th Floor, Block D, Dongfang Yijing, No. 618 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China
Customer Support Email: service@ceriilum.com
Telephone: +86 27 8778 0962