Privacy Policy

Effective Date: November 3, 2026

A. Introduction & Business Identity

At Ceriilum, protecting customer information is an important part of operating our online store.

This Privacy Policy describes how personal information may be collected, used, shared, stored, and protected when customers browse our nail beauty collections, make purchases, or contact customer support.

Ceriilum is owned and operated by Hubei Laixingyong Network Technology Co., Ltd.

The company is responsible for personal information processed in connection with its store operations, subject to applicable law.

B. Information We May Collect

Personal & Contact Information

When customers place an order or contact support, we may collect:

• Name.

• Email address.

• Telephone number.

• Shipping address.

• Billing information.

Order & Transaction Information

We may process product selections, quantities, purchase records, transaction status, shipping information, cancellation requests, and return or refund records.

Website & Device Information

Our website may collect information such as IP addresses, browser types, device information, approximate location derived from technical data, website interactions, cookies, and similar identifiers.

Customer Service Communications

We may retain messages and information submitted through product inquiries, order questions, return requests, and other customer service communications.

Product-Related Information

Customers may voluntarily provide nail measurements, product preferences, or information relevant to a product concern.

If a customer provides sensitive information concerning a reaction or other health-related matter, we will handle that information in accordance with applicable privacy requirements.

C. How Personal Information Is Used

We may use personal information to:

• Process purchases and payments.

• Confirm orders and transactions.

• Prepare products for shipment.

• Arrange delivery and provide tracking updates.

• Respond to nail sizing and product questions.

• Review order changes and cancellations.

• Handle returns, refunds, and product complaints.

• Investigate potential product safety concerns.

• Maintain website functionality and security.

• Detect suspicious or fraudulent transactions.

• Improve product descriptions and the shopping experience.

• Send promotional communications where legally permitted.

• Meet applicable legal and regulatory obligations.

Where required by law, processing relies on an appropriate legal basis, such as contractual necessity, legal obligations, legitimate interests, or consent.

D. Payment Processing

Payments are processed through the payment methods offered at checkout.

Payment service providers may collect and process payment credentials and transaction information according to their own privacy and security practices.

Customers should not send complete payment card details through ordinary customer service communications.

E. Cookies & Tracking Technologies

Our website may use cookies and related technologies to:

• Maintain shopping cart and checkout functionality.

• Remember website preferences.

• Understand website interactions.

• Improve website performance.

• Support advertising and marketing activities where enabled.

Some cookies may be operated by third-party service providers.

Customers may manage certain technologies through browser settings or privacy controls available on the website.

Where applicable law requires consent before activating nonessential tracking technologies, we will request that consent.

F. Sharing Information with Service Providers

We may disclose relevant personal information to organizations involved in operating our online store.

These may include:

• Ecommerce hosting providers.

• Payment processors.

• Shipping carriers and fulfillment partners.

• Customer communication and support providers.

• Website analytics services.

• Advertising and marketing providers, where used.

• Professional advisers and authorities where legally required.

Information is shared for appropriate operational or legal purposes and subject to applicable privacy requirements.

G. International Processing

Customer information may be processed in countries outside the customer's place of residence.

Where required, we will implement appropriate safeguards for international transfers of personal information.

H. Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no electronic storage or internet transmission method can guarantee absolute security.

I. Data Retention

We retain personal information for periods reasonably necessary to:

• Fulfill purchases and customer orders.

• Provide customer support.

• Maintain accounting and transaction records.

• Investigate product concerns.

• Resolve disputes.

• Meet applicable legal requirements.

Retention periods may vary depending on the information and applicable law.

J. Customer Privacy Rights

Depending on the customer's jurisdiction, individuals may have rights to:

• Request access to personal information.

• Correct inaccurate information.

• Request deletion of eligible information.

• Restrict or object to certain processing.

• Withdraw consent where applicable.

• Request data portability.

• Opt out of eligible marketing communications.

Privacy requests may be submitted to service@ceriilum.com.

We may request reasonable identity verification before processing certain requests.

K. Children's Privacy

Our online store is intended for general consumers and is not directed toward children below the applicable age of digital consent.

We do not knowingly collect children's personal information in violation of applicable law.

L. Third-Party Websites

Our website may contain links to independently operated services.

Such websites may have separate privacy policies and information-handling practices.

M. Policy Updates

We may revise this Privacy Policy to reflect changes in our business operations, technology, services, or applicable laws.

Revised versions will be published with an updated effective date.

N. Privacy Contact & Company Information

Brand: Ceriilum

Legal Company: Hubei Laixingyong Network Technology Co., Ltd.

Registered Business Address: Room 08, 7th Floor, Block D, Dongfang Yijing, No. 618 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Email: service@ceriilum.com

Telephone: +86 27 8778 0962