Frequently Asked Questions

Your Guide to Nail Products, Orders, Shipping & Customer Care

Nail Products & Sizing

What products does Ceriilum offer?

Ceriilum offers nail beauty products and accessories, which may include:

• Press-on nail sets.

• Nail polish and gel color products.

• Nail art stickers and decorative accessories.

• Nail application tools.

• Nail preparation and care accessories.

Availability and specifications vary by product.

How do I choose the correct press-on nail size?

Please review the size guide and measurements provided on the relevant product page.

Measure your natural nails according to the guide and compare your measurements with the available sizes.

Nail shapes and fit may vary between products.

What if my nail measurements fall between two sizes?

Review the specific product's sizing recommendations. If you are uncertain about a size, contact customer support before placing an order.

Are press-on nails reusable?

Reusability depends on the nail material, adhesive method, removal procedure, and condition after use.

Some sets may be suitable for reuse when removed carefully and maintained correctly, but reuse is not guaranteed for every product.

How long do press-on nails stay attached?

Wear duration depends on the adhesive, preparation, application technique, activities, and individual nail conditions.

Please follow the product-specific instructions. No particular wear duration is guaranteed unless expressly stated.

Do gel nail products require a curing lamp?

Some gel formulations require curing under a compatible lamp, while other nail products do not.

Review the product instructions before use. Do not assume that all lamps and gel formulations are compatible.

Can I use nail products if my nails or surrounding skin are irritated?

Avoid applying nail products to damaged, irritated, or infected nails or skin.

Discontinue use if irritation develops and seek medical advice when appropriate.

Shopping & Payment

How do I place an order?

Select your preferred products and variations, add them to your shopping cart, review the order information, and complete checkout.

Which payment methods are available?

Available payment methods are displayed at checkout.

Can I modify or cancel an order?

Contact service@ceriilum.com promptly.

Changes or cancellations may be considered before dispatch, subject to fulfillment status.

Shipping & Delivery

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

When should I expect delivery?

Estimated standard delivery is 10–20 business days after dispatch, depending on destination and shipping conditions.

The processing period is separate from the transit estimate.

Does Ceriilum offer free shipping?

Yes. Free standard shipping is available on eligible orders of US$69 or more.

For orders below US$69, applicable shipping charges are calculated based on the destination and displayed at checkout before payment.

Will I receive tracking information?

Tracking information will be provided when available after the order has been dispatched.

What if my package is delayed or missing?

Contact service@ceriilum.com with your order number and tracking details.

We will investigate the issue and provide an appropriate solution.

Returns & Refunds

What is the return period?

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Can I return unused press-on nails?

Unused press-on nail sets may qualify for preference-based returns when they remain in eligible original condition.

Can I return opened or used nail cosmetics?

Opened or used nail cosmetics may be subject to hygiene-related return restrictions where permitted by law and disclosed before purchase.

This does not affect statutory rights concerning defective, damaged, incorrect, or materially misdescribed products.

What if my nail set arrives damaged or incomplete?

Contact customer support with your order number and relevant photographs.

We will review the issue and provide an appropriate remedy.

Who pays the return shipping cost?

For preference-based returns, customers generally pay return shipping costs, subject to applicable law.

For damaged, defective, incorrect, or materially misdescribed merchandise, we will provide an appropriate solution without additional cost to the customer.

When will my refund be processed?

Approved refunds are generally processed to the original payment method within 5–10 business days after the applicable return inspection or approval of another refund resolution.

Company Information

Who operates Ceriilum?

Ceriilum is owned and operated by Hubei Laixingyong Network Technology Co., Ltd.

Registered Business Address: Room 08, 7th Floor, Block D, Dongfang Yijing, No. 618 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Email: service@ceriilum.com

Telephone: +86 27 8778 0962

Effective Date: November 3, 2026