Shipping & Order Delivery

Effective Date: November 3, 2026

Your Ceriilum Order Journey

This policy explains how Ceriilum processes and delivers orders for nail beauty products, including press-on nails, nail polish, gel products, nail art accessories, and manicure tools.

Our aim is to provide transparent information about order preparation, shipping fees, estimated delivery, fulfillment locations, tracking, and assistance with delivery problems.

Delivery Overview

Shipping Detail	Standard Arrangement
Order Processing	1–3 business days
Estimated Delivery	10–20 business days after dispatch
Free Standard Shipping	Eligible orders of US$69 or more
Orders Below US$69	Shipping charges displayed at checkout
Tracking	Provided when available after dispatch

Stage 1 — Payment Confirmation & Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing may include:

• Order verification.

• Inventory confirmation.

• Product preparation.

• Packaging.

• Shipping arrangements.

• Transfer to the delivery provider.

Business days generally exclude weekends and applicable public holidays.

If a product requires additional production or personalization time, that requirement should be disclosed on its product page before purchase.

Stage 2 — Estimated Shipping Time

Standard delivery is estimated at 10–20 business days after dispatch, where this shipping service is available.

The shipping estimate does not include the initial order-processing period.

Actual delivery times may vary because of:

• Destination country or region.

• Shipping carrier operations.

• Customs clearance.

• Local transportation schedules.

• Weather disruptions.

• Peak delivery periods.

• Other logistical circumstances.

Delivery estimates are not guaranteed arrival dates.

Stage 3 — Shipping Fees & Free Shipping

Free standard shipping is available on eligible orders of US$69 or more.

For orders below US$69, applicable shipping charges are calculated based on the delivery destination and displayed at checkout before payment.

The free-shipping threshold applies only to qualifying orders and destinations supported by the applicable shipping offer.

Any additional shipping promotions will be subject to their stated conditions.

Stage 4 — Shipping Destinations

Shipping availability depends on the destinations supported at checkout.

Customers should provide complete and accurate delivery information before completing an order.

Certain nail products, including some liquid or gel formulations, may be subject to carrier or destination restrictions.

Stage 5 — Fulfillment Locations

Orders may be fulfilled from Ceriilum's own facilities or partner fulfillment locations depending on inventory availability and delivery destination.

Some products may be shipped from facilities outside the customer's country.

Our registered business address is not necessarily the shipping origin of every order.

Stage 6 — Packaging & Product Handling

Nail beauty products may require different packaging arrangements depending on their materials and physical characteristics.

Items such as press-on nail sets, small decorative accessories, liquid cosmetics, and manicure tools may be packaged separately when appropriate.

Products are prepared for shipment according to applicable handling and transportation requirements.

Stage 7 — Tracking Your Order

After dispatch, shipment confirmation and tracking information will be provided when available.

Tracking updates may require time to appear within the carrier's system.

For shipment inquiries, contact service@ceriilum.com with your order number.

Stage 8 — Multiple Shipments

Orders containing several items may occasionally be dispatched in separate packages because of product availability, fulfillment location, or transportation requirements.

When available, individual tracking details will be provided for separate shipments.

Stage 9 — Customs & Import Charges

International deliveries may be subject to customs procedures, import duties, or local taxes.

Applicable responsibilities depend on the destination's regulations and the conditions disclosed during checkout.

Any customer-payable charges will be handled in accordance with applicable disclosure requirements.

Stage 10 — Delayed Deliveries

If your package is significantly delayed or tracking information has not updated for an extended period, please contact customer support.

Provide your order number and available tracking details.

We will review the shipment and work with the relevant carrier or fulfillment provider where appropriate.

Stage 11 — Lost or Missing Packages

If an order appears lost or has not been delivered as required, contact our support team.

We will investigate the issue and provide an appropriate remedy where the package is confirmed lost or otherwise not delivered as required.

A tracking status alone does not automatically eliminate a valid customer delivery complaint.

Stage 12 — Damaged Deliveries

If a nail product arrives broken, leaking, defective, or missing components, contact customer support with your order number and relevant photographs where reasonably available.

We will review the issue under our Return & Refund Policy.

Stage 13 — Shipping Address Corrections

Customers should verify the accuracy of their delivery information before submitting an order.

If an error is discovered, contact customer support promptly.

Address changes may not be possible after dispatch, but we will provide reasonable assistance where available.

Shipping Support & Business Information

Brand: Ceriilum

Legal Company: Hubei Laixingyong Network Technology Co., Ltd.

Registered Business Address: Room 08, 7th Floor, Block D, Dongfang Yijing, No. 618 Luoyu Road, Zhuodaoquan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email: service@ceriilum.com

Telephone: +86 27 8778 0962